Policies

OUR POLICIES

Refund Policy

We do not offer refunds on any services rendered. Since results are quite different from person to person, that is why we offer complimentary consultations to make sure our clients achieve the desired result, however, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results. Retail: We only offer exchanges on products purchased within 14 days, but not a refund. No refund on Gift Certificates purchases.

Appointment Policy

In order for our providers to perform the best treatment for our clients. We strongly recommend first-time clients arrive 10-15 prior to your scheduled service. This will allow you to fill out the necessary paperwork. If special circumstances cause you to arrive late to your appointment, We will do everything we can to perform your entire treatment in the remaining scheduled time if it is less than 15 minutes late, but reserve the right to reschedule your appointment if arriving more than 15 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).

Cancellation / No Show Policy

At SkinLumi we have a 48-hour Cancellation / No Show Policy in place to ensure clients can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file:

All Injection/Medical Appointments for $75
Any Skin Health Service for $50
*By scheduling an appointment, you are agreeing to our cancellation/no-show policy.